Support

A real person reads these. TRI1 Space Technologies Inc.

Subscriptions

How do I cancel?

Subscriptions are handled by the store you bought from, not by us, so cancelling is done there rather than in the app.

iPhone or iPad: open Settings, tap your name at the top, then Subscriptions, then Light Learning, then Cancel.

Android: open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, then Light Learning, then Cancel.

Either way it keeps working until the end of the period you have already paid for.

I paid, and it still says free

Open Light Learning, go to Settings → Full access and tap Restore purchases. That asks the store for your receipt again, which fixes it on a new phone, after a reinstall, or when a purchase was made on another device signed in to the same Apple Account or Google account.

If it still says no subscription was found, check which account the device is signed in to. A subscription belongs to the account that bought it, so a second parent signed in to their own account will not see it unless Family Sharing is on.

Can the whole family use one subscription?

Yes. On iPhone and iPad that is Family Sharing, and on Android it is a Google Play family group. One subscription covers everybody in the family, on their own devices, without anyone sharing a password.

I want a refund

Refunds are issued by the store rather than by us. For Apple, that is reportaproblem.apple.com. For Android, it is Google Play support.

If something in the app was broken or not what was described, email us as well and we will say so to them.

Using the app

My child is in a grade the app got wrong

The grade and the country are both chosen by you and can be changed at any time. Open Learn and pick a different grade at step one, or change the curriculum from the flag at the top of the home screen. Nothing is lost by changing either.

The reading voice is wrong, or too fast

Settings → Reading voice offers different voices and accents. The app uses your iPhone's own speech, so any voice you have downloaded in iOS Settings → Accessibility → Spoken Content is available here too.

Nothing is read aloud

Check the ring/silent switch on the side of the iPhone. Light Learning claims the audio session at startup so it should speak even on silent, but a Bluetooth speaker that is connected and out of the room will take the sound with it.

Accessibility

High contrast, calm mode, plain language, reduce motion and read-aloud are all in Settings, and all of them are in the free plan. They are never part of a subscription. If something in the app is unusable with VoiceOver, that is a bug and we want to hear about it. Please email us.

Privacy and data

What do you hold about my child?

Nothing. There is no account and no server holding anything about your child. Everything is on the device. See the privacy policy.

How do I delete everything?

Delete the app. Because all of it lives on the device, removing the app removes everything with it. There is nothing for us to delete at our end, because we never had it.

Schools

A teacher can set topics across any subject and grade and read a report on how each child is doing, including what they are getting wrong most. For a whole school or a district, email [email protected].

Reporting a problem

Please include:

• the device and iOS version
• the app's build, shown at the bottom of the Settings page
• the curriculum, grade and subject you were on
• what you expected, and what happened instead

A screenshot is worth more than any description of it.